Responsible Gaming

At 28mars Casino, we want gambling to remain an enjoyable form of entertainment. Gambling should never be treated as a way to make money, solve financial problems or recover losses. Responsible gaming means making informed choices, setting personal limits and taking action if gambling stops being fun or begins to affect your life.

28mars Casino operates under a Curaçao eGaming licence (number 8048/JAZ). All sessions and transactions are protected by 256-bit SSL encryption, and the RNG is independently audited for fairness.

Gamble for entertainment

Casino games are games of chance. The outcome of each game is uncertain, and there is no guaranteed way to win. Previous results do not change the chances of future results, and a losing run does not mean that a win is due. Any money spent on gambling should be regarded as an entertainment expense rather than an investment or source of income.

Before you begin, decide how much time and money you are comfortable spending. Only use funds that you can afford to lose after essential costs have been covered. Your gambling budget should be separate from money needed for rent or mortgage payments, food, bills, transport, savings, education and other financial responsibilities.

Set a spending limit before you play and do not increase it to chase losses.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household money.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not borrow money, sell possessions or use credit to fund gambling.
Never view gambling as a reliable source of income.
Accept that losses are part of gambling and cannot be recovered by continuing to play.
Do not gamble to escape personal problems, loneliness or difficult emotions.
Keep your account and payment methods secure and do not allow other people to gamble through your account.

It can help to keep a personal record of deposits, spending and time spent playing. Reviewing this information may give you a clearer picture of your habits and help you decide whether your limits remain suitable. A limit should be a protective boundary, not a target that you are expected to reach.

Avoid making gambling decisions while angry, anxious, excited or under pressure. Take a pause and return only if you still feel comfortable with your planned budget and time. If you are unsure whether gambling fits your circumstances, choosing not to play is always a sensible option.

Tools and personal limits

28mars Casino may provide account and gaming controls designed to help you manage your activity. Depending on the features available, these controls may allow you to set limits on deposits, spending or play, take a temporary break, or request that access to your account is restricted or closed. Available controls, conditions and processing arrangements may vary, so review the information shown in your account before using a tool.

Choose limits before you play

A limit is most effective when it is selected calmly and before gambling begins. Consider your income, regular expenses, financial commitments and personal entertainment budget. You may wish to set separate limits for deposits, losses, session time or overall gambling activity. If you reach a limit, stop playing rather than looking for another way to continue. Do not change a limit while feeling excited, frustrated or determined to recover a loss.

Take a break

A temporary break can be useful if you feel distracted, are spending more than planned or simply want time away from gambling. Use the break to review your spending, consider how gambling affects your routine and speak with someone you trust. During a break, do not create another account or use another person’s account to continue playing. If you continue to feel concerned, consider stronger restrictions or professional support.

Request account restrictions

If gambling is becoming difficult to control, consider requesting account restrictions or closure. Use the support options available on the website to ask about the choices that may apply to your account. Restrictions should be used as a protective measure, not as a temporary step before opening another account. Do not attempt to avoid a restriction by using different details, another payment method or another person’s account.

Plan what you will do after setting a limit

Limits work best when combined with practical changes. Remove saved payment details where possible, avoid gambling advertisements and notifications, and plan other activities for times when you would normally play. You may also ask a trusted family member or friend to help you stay accountable. These steps can reduce temptation and provide support when motivation is low.

Recognising signs of concern

Gambling concerns can develop gradually. You do not need to wait until there is a serious financial, emotional or relationship problem before taking action. Speaking with someone early can make it easier to regain control. Consider stopping gambling and seeking support if any of the following signs apply to you.

Spending more money or time gambling than you intended.
Increasing your bets or deposits to feel the same excitement.
Trying to win back money after a loss, often called chasing losses.
Feeling restless, irritable or preoccupied when you are not gambling.
Hiding gambling activity, deposits or losses from family and friends.
Borrowing money, missing bills or using essential funds to gamble.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Neglecting work, study, health, relationships or other responsibilities.
Attempting to cut down or stop but finding it difficult to do so.
Feeling guilt, regret, anxiety or distress after gambling.
Selling possessions or using credit to continue gambling.
Believing that a large win will solve financial or personal problems.

One sign does not automatically mean that a person has a gambling problem, but several signs together should be taken seriously. You can take action by stopping play, applying account restrictions, reviewing your finances and speaking with a qualified support service. You can also ask a trusted person to help you make a plan and stay accountable.

If gambling is affecting someone close to you

Gambling can affect partners, family members, friends and colleagues. If you are concerned about another person, avoid providing money to cover gambling losses and do not take responsibility for managing their gambling alone. Choose a calm time to explain what you have noticed, use non-judgemental language and encourage them to seek professional support. You may also seek support for yourself, even if the person gambling is not ready to do so.

Protect shared finances where appropriate and avoid arguments while the person is gambling or experiencing strong emotions. Support does not mean funding gambling, hiding losses or accepting behaviour that places another person at risk. If there is violence, intimidation, immediate danger or another urgent concern, seek appropriate emergency assistance.

Support, age and safer play information

If you are worried about your gambling, independent gambling support services in Australia can provide confidential information, counselling and practical guidance. Support may be available by telephone, online or in person, depending on the service and your location. Search for a recognised Australian gambling help service or speak with a qualified health professional. A doctor, counsellor or financial counsellor may also help you understand the impact gambling is having and plan your next steps.

If gambling is causing immediate financial, emotional or personal danger, stop gambling and seek urgent help from an appropriate emergency or crisis service. If you feel at risk of harming yourself or another person, contact emergency services or a crisis support provider without delay. You do not need to manage a serious situation alone.

Age and account responsibility

Gambling is only for people who meet the applicable legal age requirements. Do not allow children or other unauthorised people to use your account. Keep your login details private, use suitable device controls and log out after playing. Parents and carers may wish to use device, browser and payment controls to help prevent access to gambling services. If you believe another person has accessed your account, use the available website support options promptly.

Our approach

28mars Casino supports informed and responsible participation. Where permitted by applicable requirements, we may use account information and activity patterns to help identify behaviour that could indicate harm. We may contact customers about safer gambling tools, ask questions about account activity or apply appropriate restrictions. These measures do not replace personal responsibility, and automated or manual checks cannot identify every concern.

If you have questions about responsible gaming, account limits, breaks or restrictions, use the support options available on the website. Please provide enough information for the support team to understand your request, but do not share your password, security codes or other sensitive security details. Reviewing this page regularly and taking action early can help keep gambling within safe and enjoyable boundaries.