Betting Rules

These Betting Rules explain the general conditions that apply when you use the betting services provided by 28mars Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for a particular game, market or promotion.

28mars Casino operates under a Curaçao eGaming licence (number 8048/JAZ). All sessions and transactions are protected by 256-bit SSL encryption, and the RNG is independently audited for fairness.

1. General betting conditions

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the applicable rules. You also agree to comply with all laws and regulations that apply to you. It is your responsibility to make sure that online gambling is permitted in your location before using the service. You must only use the service if you meet the minimum legal age and any other eligibility requirements that apply.

28mars Casino may provide different types of betting, games and markets from time to time. The rules shown on the relevant product, game or betting screen form part of these Betting Rules. If a specific game rule conflicts with a general rule, the specific rule will normally apply to that game or market. Rules may be updated when products, technology, legal requirements or operating arrangements change. The version available on the website at the relevant time will generally apply.

You are responsible for keeping your account information accurate and current. An account must be used only by the registered account holder. You must keep your login details confidential and notify the operator promptly if you believe that another person has accessed your account. Bets placed using valid account credentials may be treated as authorised unless there is clear evidence of unauthorised activity.

You must provide truthful and complete information when registering and whenever information is requested.
You must not open or operate an account on behalf of another person.
You must not allow another person to place bets or use your account.
You must not use the service for unlawful activity, fraud, money laundering or any form of abuse.
You must follow any account, payment, identity and verification requirements shown on the website.

2. Placing and accepting bets

A bet is usually submitted by selecting the desired option, entering the stake and confirming the transaction. Before confirming, check the selection, odds or price, stake, potential return and any other information shown on the screen. A bet is not accepted until confirmation is displayed or the bet is recorded in your account history. A pending selection, unconfirmed slip or interrupted transaction does not necessarily constitute an accepted bet.

You should review your account history after placing a bet. If a bet does not appear, appears incorrectly or is shown with an unexpected status, do not assume that it has been accepted. Contact the operator through the available support process and provide the relevant details. You should not repeatedly submit the same bet while its status is uncertain, as more than one bet may be accepted.

The operator may refuse, limit, cancel or restrict a bet where permitted by the applicable terms. This may occur because of technical problems, incorrect information, suspected misuse, account restrictions, market integrity concerns, duplicate transactions or other operational reasons. Any applicable stake or return treatment will be handled in accordance with the relevant rules and the Terms and Conditions.

You must check whether a market is available to you before placing a bet. Some products, games, events or bet types may not be available in every jurisdiction or to every account. Availability can also change during an event or while a market is open. You are responsible for ensuring that your intended bet is permitted and correctly submitted.

Odds, prices and displayed information

Displayed odds, prices, balances, scores, statistics and other information are provided for general betting purposes and may change before a bet is accepted. Obvious errors, delays, interruptions or inaccurate information may affect a transaction. Where an obvious error occurs, the operator may correct or void the affected bet in accordance with the applicable rules. The operator will not normally be responsible for losses caused by a customer relying on information that was clearly incomplete, delayed or incorrect.

3. Settlement, results and cancelled bets

Bets are settled using the official result or settlement information applicable to the relevant event, game or market. The source used may depend on the product and may include an authorised sporting body, event organiser, game provider or other recognised source. Results may be amended after initial publication if an official correction is made. A later correction may result in a bet being resettled where the applicable rules allow it.

The settlement method depends on the bet type selected. For example, a market may require a particular participant to start, an event to be completed, a total to be reached or an official result to be declared. The detailed conditions for settlement should be reviewed before placing the bet. If an event is abandoned, postponed, interrupted or changed, the relevant market rules determine whether the bet remains active, is settled on available information or is cancelled.

A cancelled or void bet is generally treated as if it was not accepted, subject to the specific product rules. Where appropriate, the stake may be returned to the account balance. Some parts of a multiple or combined bet may be cancelled while other parts remain active. The effect of a cancellation can differ between products, so you should read the rules displayed for the relevant market.

If a result cannot be verified reliably, or if the integrity of an event or game is reasonably in question, settlement may be delayed while information is reviewed. Bets may also be voided or adjusted where there is evidence of manipulation, fraud, a technical fault or a material error. Any action will be taken under the applicable rules and legal obligations.

Check the market rules before confirming your bet.
Review the bet status and settlement in your account history.
Keep records of relevant bet references and transaction information.
Raise any apparent settlement issue promptly through the available support channel.
Do not treat an early or unofficial result as final settlement information.

4. Payments, account checks and prohibited conduct

Deposits, withdrawals and other account transactions are subject to the payment methods and conditions available on the website. The name on a payment method should correspond with the verified account holder unless an approved alternative arrangement is expressly allowed. You may be asked to provide identity, age, payment or source-of-funds information before an account can be used fully or before certain transactions are completed.

Account checks help protect customers, prevent fraud and meet legal and responsible gambling obligations. You must cooperate with reasonable verification requests and provide documents that are genuine, current and readable. If requested information is not provided, account access or transactions may be delayed, restricted or refused in accordance with the applicable terms.

The following activities are not permitted: using stolen or false information, manipulating the website, exploiting a software error, interfering with another customer’s account, using automated tools without permission, attempting to bypass account controls, or using the service for money laundering or other unlawful activity. Collusion, fraudulent behaviour and conduct that threatens the integrity of a game, event or market may result in account action and referral to relevant authorities where required.

Where prohibited conduct or a material breach is suspected, the operator may suspend an account, withhold a transaction temporarily, investigate activity, void affected bets or take other action permitted by the Terms and Conditions and applicable law. These measures are intended to protect the service, customers and the integrity of betting activities.

5. Responsible betting and support

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only bet money you can afford to lose, set a budget before you start and take regular breaks. Avoid betting when you are upset, under the influence of alcohol or drugs, or trying to recover previous losses. Never borrow money to gamble or use funds needed for everyday expenses.

Use the responsible gambling tools and information available through the website. These may include deposit controls, time reminders, activity statements, cooling-off options, self-exclusion and account restrictions. A tool may take effect immediately or within a stated period, so you should not continue betting while waiting for a restriction to apply if you are concerned about your gambling.

If betting no longer feels enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate gambling-help service or qualified professional in Australia. You can also use the website’s available support channels to ask about account restrictions or self-exclusion. Support is available without needing to justify your decision.

Questions about a bet should be raised as soon as possible through the support options shown on the website. Include your account identifier, bet reference, date and a clear description of the issue, but do not send passwords or unnecessary sensitive information. Complaints and disputes will be reviewed under the operator’s applicable complaints process and relevant legal requirements.