28mars Casino Terms & Conditions

These Terms & Conditions explain the rules for accessing and using 28mars Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and accept these terms, together with any additional rules shown on the relevant game, promotion or account page.

28mars Casino operates under a Curaçao eGaming licence (number 8048/JAZ). All sessions and transactions are protected by 256-bit SSL encryption, and the RNG is independently audited for fairness.

1. General terms and acceptance

These Terms & Conditions apply to your use of the 28mars Casino website, related services and any account you open through the website. They should be read together with the Privacy Policy, Responsible Gambling information, game rules, promotional terms and any other notices or conditions displayed online. If there is a conflict between these terms and a specific promotion or game rule, the specific rule may apply to that promotion or game.

By accessing the website or using its services, you agree to be bound by these terms. If you do not agree, you must not use the website. We may update these terms from time to time to reflect changes to the services, technology, legal requirements or operating practices. Updated terms will be made available on the website. Your continued use after an update means that you accept the revised terms.

You are responsible for reading the current version of these terms. We may also introduce, change, suspend or remove features, games, payment methods or other parts of the service where reasonably necessary. Availability can depend on technical, legal, commercial or security considerations.

Eligibility and lawful use

You must be legally entitled to use online gambling services in the place where you are located. Australian players must comply with all applicable Australian laws and any rules that apply in their state or territory. You must not access or use the website where online gambling is prohibited or restricted. We may use location, identity and other verification checks to assess whether access is permitted.

You must be at least the minimum legal gambling age that applies to you. You must not allow another person to use your account, and you must not use the website on behalf of someone else. We may refuse access, suspend an account or take other appropriate action if we reasonably believe that a user is underage, located in a restricted jurisdiction or otherwise unable to use the service lawfully.

2. Accounts, verification and security

You may need to create an account to use certain services. Information provided during registration and at later stages must be accurate, complete and kept up to date. You must promptly correct information that changes. We may ask for documents or other information to verify your identity, age, location, payment method, source of funds or eligibility to use the service.

Verification checks may be completed before or after a deposit, withdrawal, promotion, account change or other activity. Until checks are completed, some services may be limited or unavailable. If requested information is not provided, is incomplete or cannot be verified, we may delay, restrict or refuse a transaction or suspend or close the account, subject to applicable law.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from our failure to provide reasonable security. Do not share passwords, authentication codes or other security information. Tell us promptly if you suspect that your account has been accessed without permission. We may require a password reset or additional checks to protect the account.

One person should use only their own account unless we expressly allow otherwise.
Account details must not be sold, transferred, assigned or made available to another person.
You must not use the account for unlawful activity, fraud, money laundering or any other improper purpose.
You must not use tools, software or methods intended to interfere with the website or gain an unfair advantage.
You must not attempt to conceal your identity, location, device or payment information.

Suspension and closure

We may suspend, restrict or close an account where we reasonably consider it necessary for security, compliance, responsible gambling, verification, suspected fraud, breach of these terms or protection of the service and its users. We may also take action where activity appears unusual or inconsistent with normal play. Any review may affect access to games, deposits, withdrawals or promotions while it is in progress.

You may ask to close your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or these terms. Any handling of remaining funds will be subject to verification, applicable law, payment rules and any relevant account conditions.

3. Deposits, withdrawals and gaming activity

Available payment methods, minimum or maximum transaction amounts and other payment conditions may be displayed on the website and can vary. You may only use a payment method that belongs to you or that you are authorised to use. Payments made using another person’s method may be rejected, reversed or subject to further checks.

You are responsible for ensuring that payment information is correct and that your bank, card provider or payment service permits the transaction. Third-party fees, currency conversion costs or other charges may apply. We do not control fees imposed by your bank or payment provider. A transaction is not necessarily final until it has been accepted and recorded by the relevant systems.

Withdrawals may be subject to identity checks, payment verification, anti-fraud controls and other lawful requirements. We may return funds through an appropriate verified payment method. Processing times can depend on verification, the selected method, weekends, public holidays, technical systems and external providers. We do not guarantee that every payment method will remain available.

You should check each game’s rules before playing. Rules may explain the objective, available choices, settlement method, game results and circumstances in which a wager is accepted or cancelled. A wager is generally recorded when accepted by the relevant system. If a game or transaction is affected by a technical error, we may investigate and take a fair and lawful corrective action.

You are responsible for reviewing your balance, transactions and game activity and reporting any apparent error as soon as possible. We may correct obvious errors, including errors caused by technical faults or incorrect information. If an amount is credited to your account in error, you must not use it and may be required to return it.

Promotions and bonuses

Promotions, bonuses, rewards and competitions are subject to their own terms. These may include eligibility requirements, qualifying activity, expiry dates, playthrough requirements, maximum values, restricted games and withdrawal conditions. The applicable promotional terms will be shown when the offer is available. You should read them before participating.

We may correct, withdraw or refuse a promotion where permitted, including where there is an administrative error, technical issue, abuse or suspected manipulation. A promotion must not be used in a way that defeats its intended purpose. Where an account is closed or restricted, promotional benefits may be affected in accordance with the relevant terms and applicable law.

4. Responsible gambling, privacy and complaints

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. We encourage you to set personal limits, take regular breaks and keep track of time and spending. Do not gamble when upset, under the influence of alcohol or drugs, or when gambling is affecting your relationships, work, study or finances.

Tools and support options may be available to help you manage your play, including deposit limits, activity information, time reminders, breaks and account closure. If you are worried about your gambling, stop playing and seek independent support from an appropriate Australian service or qualified professional. We may also apply restrictions or contact you about activity where this is reasonably necessary for responsible gambling purposes.

Personal information is handled in accordance with the 28mars Casino Privacy Policy. Information may be collected, used, stored and disclosed for purposes such as providing the service, verifying identity and age, processing payments, preventing fraud, meeting legal obligations, managing responsible gambling risks and communicating with you. Please read the Privacy Policy for information about applicable rights and choices.

Website content and intellectual property

The website, its text, graphics, software, branding and other content are protected by intellectual property and other applicable laws. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, reverse engineer, scrape or commercially exploit website content unless permitted by law or authorised in writing.

We aim to provide accurate and reliable information, but the website may occasionally be unavailable, delayed or affected by errors, maintenance, internet conditions or events outside our reasonable control. To the extent permitted by law, we do not guarantee uninterrupted access or that every part of the service will always be error-free.

Complaints and applicable law

If you have a question, dispute or complaint, review the available support information and provide clear details of the issue, relevant dates and any transaction or account references. We may ask for further information so the matter can be investigated. We aim to handle complaints fairly and in a reasonable period, subject to the complexity of the issue and any required verification.

Nothing in these terms is intended to exclude, restrict or change any right or protection that cannot lawfully be excluded, restricted or changed under Australian consumer law or other applicable legislation. Where a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory legal rights.