Privacy Policy

This Privacy Policy explains how 28mars Casino may collect, use, store and share information when you visit our website, create an account, use our services or contact support. We aim to handle personal information responsibly and transparently, in line with applicable privacy requirements for players in Australia.

28mars Casino operates under a Curaçao eGaming licence (number 8048/JAZ). All sessions and transactions are protected by 256-bit SSL encryption, and the RNG is independently audited for fairness.

Information we may collect

To provide online gaming services, maintain a secure website and meet our legal and operational responsibilities, 28mars Casino may collect information about you. The information we handle depends on how you use the website, the services you request and the choices you make about communications.

Account and contact details

When you register or use an account, we may collect details such as your name, date of birth, residential or contact information, username, account preferences and other information needed to create and manage your player account. We may also keep records of communications, support requests and information you provide when you ask for help.

Identity and verification information

For age, identity, account security and compliance checks, we may request verification information and documents. This can include information shown on identity documents, proof of address, confirmation of payment ownership or other details reasonably required to verify an account. We may also record the outcome of checks and information relating to unusual or potentially fraudulent activity.

Payment and transaction records

When you deposit, withdraw or otherwise use account funds, we may process payment details, transaction amounts, dates, methods, account balances and related records. Payment providers may handle some payment information directly. We may retain appropriate transaction information to operate the account, resolve disputes, prevent fraud and meet record-keeping obligations.

Technical, device and usage information

When you visit the website, we may receive technical information such as your IP address, browser type, operating system, device information, language settings, approximate location, pages viewed, access times and interaction data. This information can help us maintain website performance, understand how the service is used, protect accounts and identify suspicious activity.

How we use information

We use personal information only for appropriate purposes connected with providing, securing and improving our services. Depending on the circumstances, these purposes may include:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Checking age, identity, eligibility and account information.
Detecting, preventing and investigating fraud, money laundering, collusion, abuse and other prohibited activity.
Protecting the website, players, payment processes and our business from security threats.
Providing customer support, responding to questions and resolving complaints or disputes.
Sending service messages about your account, transactions, security, changes to the website or important policy updates.
Understanding website use, testing features and improving the reliability, content and user experience of our services.
Meeting legal, regulatory, accounting, tax, auditing and responsible gambling requirements that apply to our operations.
Sending marketing communications where permitted and where you have provided the necessary permission or have not opted out, depending on the applicable rules.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements. Where practical, we may combine information from your account, transactions, device and website activity to maintain security and provide a consistent service.

Sharing information

We may share relevant information with service providers and professional partners that help operate the website. These may include identity and verification providers, payment processors, technology and hosting providers, customer support tools, security services, fraud prevention providers, analytics providers and professional advisers. These parties should receive only information that is reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where necessary to protect players or the public, investigate suspected unlawful or harmful activity, enforce our terms, respond to legal requests, or comply with applicable obligations. If our business or some of its assets are reorganised, transferred or acquired, relevant information may be disclosed as part of that process, subject to appropriate protections.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions secure, support account functions, measure website performance and understand how visitors use our services. Some cookies may be placed by service providers that support features such as analytics, security or payment processing.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how the website works, including account access, navigation or other features. Browser settings vary, so you should check the help information for your chosen browser if you want to review or change cookie preferences.

Security measures

We take reasonable technical and organisational steps to protect personal information against unauthorised access, misuse, loss, alteration and disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission methods and restrictions on who can view information. No website, system or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

Retention of information

We keep personal information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise remove identifying details, subject to technical, legal and operational considerations.

Closing an account does not necessarily result in the immediate deletion of every record connected with it. Information may remain where it is needed to establish, exercise or defend legal claims, prevent repeat misuse, complete investigations, meet legal obligations or maintain appropriate financial and security records.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where there is no continuing reason to retain it, and withdrawing consent to marketing communications.

Making a privacy request

To exercise your data rights, ask a privacy question or request information about how your data is handled, contact support@28mars-casino.win. Please describe your request clearly and include enough information for us to understand which account or records it concerns. We may need to verify your identity before completing a request, particularly where the information is sensitive or account security could be affected.

Access: ask for a copy of personal information we hold about you, subject to applicable exceptions and verification requirements.
Correction: ask us to update information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where there is no lawful or operational reason to keep it. Deletion may not be possible for records that must be retained.
Marketing consent: withdraw consent to marketing communications or use available unsubscribe options in a marketing message. You may still receive essential service and account communications.
Complaints: contact us if you have concerns about how your information has been collected, used, stored or disclosed.

We will consider privacy requests in accordance with applicable requirements. The result may depend on the nature of the request, the information involved, our ability to verify the requester and any continuing legal, security, contractual or operational need to retain or use the information. If a request cannot be fulfilled in full, we will aim to explain the relevant reason where permitted.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date stated or, where no date is stated, when published. We encourage players to review this page periodically so they remain informed about how their information is handled.

By continuing to use the website after an update takes effect, you acknowledge the updated information. If you do not agree with a material change, you should stop using the relevant services and contact us about your account or privacy concerns.